Frequently Asked Questions

Get answers to frequently asked questions related to hospitalization, financial aid, bill payment and Bhatia Hospital's healthcare services.

Q. What is the acceptable mode of payment?

A.Cash, Debit Card ,Credit Cards, Bank drafts, Demand Drafts. 

Q. Can we buy medicines from outside?

A.No, Bhatia Hospital runs a 24-hour pharmacy shop.

Q. Can the room be retained if the patient is shifted to ICU?

A.Patients admitted in rooms may be allowed to retain their allotted room while they are transferred to the Intensive Care Unit provided the charges are paid in advance. Only one relative can use the room for the stay. Please note that room retention is allowed subject to availability and only for the duration that patient is admitted in the ICU. Patient's relatives should be prepared to vacate the room.

Q. How are the bed charges calculated?

A.Bed charges are calculated as per the type of accommodation opted by the patient. Discharge time is considered as 12.00 pm if the patient's discharge orders are received for final billing before 12 pm room charges for the last day will not be charged. If the patient's discharge orders are received for final billing after 12 pm the patient will be charged for the day.

Q. How do I get my discharge?

A.Once approved by the consultant, the nurse carries out the necessary billing procedures and medicine procurements. Once patient settles all the bills, resident doctor under the guidance of the treating consultant fills in the discharge card and gives discharge instructions to the patients. Q. What are the visiting hours? Mon to Sat 4.00 pm to 6 pm.

Q. How many passes do you issue?

A.Relatives are provided with 2 visiting passes in the suites / deluxe / rooms 1 visiting pass in wards.(In view of COVID -19 visiting pass policy is discountinue )

Q. How do I make an appointment for consultation?

A.Our Customer Care executives are available on 66660020 / 66660045, will help you to fix an appointment

Q. How should one reserve a bed?

A.To reserve a bed you can contact the admission counter at 66660555 /66660036. By paying a deposit of Rs 5000/- at the admission counter a bed can be reserved.

Q. How should one reserve an Operation Theatre?

A.To reserve a bed, you can contact the admission counter at 66660555 / 66660036. By paying a deposit at the admission counter OT reservation can be confirmed.

Q. Do you have Emergency Charges and when are they applicable?

A.Yes, Emergency charges are applicable for night visits and special day visits. All operations conducted after 4 pm are charged 1.5 times the routine charges.

Q. What are the formalities for Foreign Nationals?

A.Patients are admitted only in rooms, all foreign patients have to submit their passport at the admission counter. They would get their passport only after the discharge.

Q. What is the deposit for Operation / Medical Admission in the hospital?

A.Rs. 5000/- for reserving a bed and for reserving the operation theatre.

Q. What is the provision for food?

A.The cafeteria is located on the 3rd floor and offers meals, snacks and beverages. Meals are served three times a day. Prior to delivery of the meal, the dietician will ask for the patient's meal choices and plan the meal as per the therapeutic requirement.

Q. Where will I get my balance investigation reports done during admission?

A. All the investigation reports will be available with the respective nursing station of each floor.

Q. Do you have telephone facilities for the patients in the hospital?

A.Yes, Local call facility is available in rooms by dialing 90- and the number.

Q. Is TV facility available for the patients in the hospital?

A.Yes, TV and DVD facility is available in room.

Q. Is Cashless Mediclaim accepted at your hospital?

A. We have a TPA department on the ground floor, the patient seeking their assistance can reach the TPA Dept on 022 6666 0666 and submit the relevant documents, and then the pre authorization letter is obtained from the company as an approval for a certain amount. (Please note the hospital is only a facilitator to help the patients in need of a cashless facility)

Q. What is the deposit for booking the operation?

A.Reservation deposit is to be paid within 72 hours on surgeon’s booking date or 2 days prior to admission .The patients are requested to pay amount specified in the schedule of charges according to your operative category.